Privacy Policy Statement

Your privacy is our priority. This policy explains how we collect, use, store, and safeguard your personal information in compliance with Australian law. Please review this document to understand your rights regarding your data.

Information we collect

We may gather certain personal and usage data to provide effective services and maintain communication.

• Contact information such as name, email address, and phone number you provide when contacting us.
• Details shared during your requests for consultations, feedback, or other services.
• Technical information including device details, browser type, and usage patterns to help improve our services.
• Any preferences or communication choices you select while interacting with our site.

How we use your information

Collected data allows us to provide services, handle your inquiries, and ensure seamless user experience.

• Responding to your requests and maintaining communication about your consultations.
• Improving our processes, website functionality, and quality of recommendations.
• Enhancing user safety and complying with Australian regulations and industry standards.
• Providing updates that are relevant to your preferences and interests.

Legal basis for data use

We process personal data only where a legal basis exists, in line with privacy regulations.

Most information is used to fulfil service agreements, comply with legal obligations, or with your explicit consent. We handle your data transparently and securely.

Sharing information

We restrict data sharing to what is essential and use secure channels for all necessary transfers.

• Data may be disclosed to service providers under strict confidentiality and only to improve your experience.
• We do not sell your personal information to any third parties under any circumstances.
• If required by law, regulatory bodies may receive necessary details for compliance or safety.

Data security

Our site implements industry-standard security measures, including data encryption and regular review of systems. We take every reasonable step to guard against unauthorised disclosure, alteration, or destruction of your personal information. However, no internet-based service is fully immune to risk.

Your rights

You have rights over your information and may request access, corrections, or deletion at any time.

• Access the personal data we hold about you and how it is used.
• Request corrections to inaccurate or incomplete data.
• Request removal of your data, subject to regulatory requirements.
• Withdraw any consent previously given for processing your data.

Cookies and tracking

Cookies enhance your on-site experience and collect data for analytics. You can manage these through browser settings. Read our Cookie Policy for full details.

See Cookie Policy See Cookie Policy

Contact us

For any privacy concerns or questions about your rights and data, please reach out using the below details.

Privacy policy updates

Policy revisions may occur occasionally. Please check this page regularly for changes and let us know if you have concerns.